FREE SHIPPING on all orders over $50

ORDERS

We do recommend doing everything you can to ensure all details are correct at the time of ordering, but if you email sales@jmchicboutique.com within an hour of placing your order and let our Customer Service know your order number and the changes you’d like to make, they will do their best to make it happen. 

No, sorry! You’ll need to place a brand new order on our website for anything additional, and this will be shipped separately to your original order.

No problem! If you email us within 1 hour of making your order there is a good chance we will be able to cancel part of it. Hit us up at sales@jmchicboutique.com with your order number and which item(s) (including the sizes) you want to cancel. 

REFUNDS

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@JMChicBoutique.com and send your item to: Jana or Dani.

Privacy

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.